Refund policy

Due to the custom nature of our products, returns and exchanges are not accepted unless the product is faulty.

Why No Returns or Exchanges?

When it comes to custom products, each item is uniquely crafted according to your specifications. This means that once the production process begins, it is difficult for us to make changes or resell the product to another customer. As a result, we are unable to accept returns or exchanges for custom items unless there is a fault with the product.

By focusing on creating one-of-a-kind products tailored to your preferences, we aim to provide you with a truly personalized experience. We want to ensure that every detail meets your expectations, from the design to the materials used. Our dedicated team of artisans and craftsmen put their expertise and time into crafting each custom piece, making it impossible for us to offer returns or exchanges.

What Constitutes a Faulty Product?

While we strive for perfection, we understand that sometimes a faulty product could slip through the cracks. If you receive a custom product that is faulty, we are here to help. We define a faulty product as one that has a defect such as a large hole, pull, or tear that occurred during the manufacturing process or was caused by a material defect.

If you believe your product is faulty, please email us at hello@pipandsqueakco.com with detailed photos of the issue. We will review your case and work with you to find a solution. We value your satisfaction and will do our best to address any concerns you may have.

Contact Us for Assistance

If you have any questions or need further clarification regarding our return and exchange policy for custom products, please don't hesitate to reach out to us. We are here to assist you and provide any additional information you may require.

At Pip and Squeak Co., we take pride in delivering high-quality custom products that you absolutely love. Thank you for choosing us for your custom products!